How well do you know your customer?  Without a doubt the most critical component of managing risk from online orders is in being able to establish a comfort in your customer’s identity. Unlike the brick and mortar world, where you can look your customer in the eye and can ask to see identification, in the eCommerce world you are relying on your ability to assess an electronic profile of the customer: their eIdentity.

In this training session you will learn how authentication and verification work together to increase reliability while reducing false positives. If you are like most businesses you are probably doing one or the other very well, but not both, when in fact both are crucial for determining an electronic identity and preventing fraud in the online channel.