Certified eCommerce Fraud Agent

Professional Distinction

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Professionals certified as an eCommerce Fraud Agent have a strong understanding of how payment processing works for the Customer Not Present (CNP) channel, methods for validating and establishing trust in an identity and how to perform manual order verification risk reviews.

They have learned and been tested on the retention of both fundamental knowledge and specific techniques regarding payments, risk, and identity authentication and verification in the CNP channel. The training begins by establishing the basics of credit card processing for eCommerce to better understand the parties involved, the payment flow and the impact of chargebacks. Enrollees are taught then tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations.

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The eCommerce Fraud Agent Certification is intended for people who will be performing manual order reviews on orders a merchant does not want to auto-accept or auto-decline. Many merchants enroll every new order verification or review analyst in this training program to set a baseline of knowledge and provide consistent training and agent results.

eCommerce Fraud Agents Represent

Types of Organizations
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Career Roles
  • Risk Analyst

  • Fraud Analyst

  • Manual Review Agent

  • Order Verification Agent

  • Fraud Detection Specialist

  • Fraud Prevention Analyst

  • High Risk Order Review Agent

  • Fraud Analyst II

  • Manual Review Agent II

Merchant Verticals
  • Clothing / Apparel

  • Electronics

  • Health / Beauty Products

  • General Retail

  • Auction Sites & Marketplaces

  • Online Dating

  • Digital Goods

  • Gaming

  • Travel

  • Event Ticketing

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4 Included Courses at a Bundled Cost
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Do You Have What it Takes?

To complete the eCommerce Fraud Agent Certification students must complete multiple exams to demonstrate both the understanding of the concepts and definitions of authentication, verification and establishing identity, and the practical application of techniques for performing manual order verification in the CNP channel. It takes approximately 6 hours to complete all four courses, 14 practice quizzes, 4 course exams and 1 cumulative final exam.

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WHAT PEOPLE SAY

C. Bründlinger, Payment & Fraud Manager, Travian Games GmbH

This comprehensive [Fraud Agent] training guides you through all the basics of fraud management and is a great help when building up knowledge regarding card not present fraud. I'd recommend this to every new member of a fraud management team to  kickstart the required skills and start understanding not only the nature of credit card fraud, but also how the credit card e-commerce infrastructure is works in general. The modules are well-explained and the access is easy and convenient.

J. Ruzicka, eCommerce Certified Fraud Professional

Much of the material in the training program is great and useful information for merchants. A few of the courses, such as the Manual Review Tools course, provided a lot of practical and useful information for merchants – it covered different sources for manual look-ups and what to look for when using them.