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 Successful Strategies for Chargeback Representment 

This course provides an in-depth discussion on how merchants should approach chargeback representment and dispute management, with an emphasis on the eCommerce and Card Absent environment. The Fraud Practice groups, organizes and makes sense of the many requirements and policies regarding chargebacks and representment as set forth in the card association merchant processing guidelines, while providing clear and concise strategies and tips for re-presenting over 15 different types of common chargebacks covering more than 60 chargeback reason codes across the four major card association networks.


We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Chargeback Representment

  • A course focused on the best practices and effective strategies for chargeback dispute management. It is intended to provide a comprehensive overview of the chargeback and representment lifecycle, process flow and parties involved; the steps and procedures to follow from when the chargeback was received until it is reversed; and the specific documentation, evidence and strategies needed for disputing chargebacks based on the chargeback reason.


    This course was last updated in May, 2018 to reflect the recent Visa dispute process changes. Offered in HTML5 and compatible with all mobile devices.


B. Holmes, eCommerce Certified Fraud Professional

For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.

E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.

T. Hornbaker, eCommerce Certified Fraud Professional

With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.

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