Introduction to Credit Card Chargebacks

This online training course covers the essential information about chargebacks everyone on a risk team needs to know, from the manual review staff to the risk manager. The course defines chargebacks and other key terminology, details the representment process and discusses the evidence needed to dispute chargebacks and respond to retrieval requests.


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Credit Card Chargebacks

  • The Introduction to Credit Card Chargebacks course provides you with the basic knowledge you need to understand chargebacks, the four phase process which must be followed to dispute chargebacks, and how to manage chargebacks in your company. This course, intended for personnel responsible for managing chargebacks, explains each step of the chargeback process while citing the procedures, documentation and evidence the card associations deem most important when challenging a chargeback and responding to retrieval requests.


    This course was last updated in June, 2018 to reflect the Visa dispute process and reason code changes. HTML5 - compatible with all browsers and mobile devices.