eCommerce Fraud Analyst
Set a baseline and strong foundation of knowledge for those performing order risk reviews while bringing new and seasonal hires up-to-speed quickly and efficiently so they can start providing value within days of being hired or promoted. This training program provides enrollees with a strong understanding of how payment processing works for the Customer Not Present (CNP) channel, methods for validating and establishing trust in an identity and how to perform manual order verification risk reviews.
The training begins by establishing the basics of credit card processing for eCommerce to better understand the parties involved, the payment flow and the impact of chargebacks. Enrollees are taught then tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations. This baseline is provided with four foundational courses, then organizations or enrollees can choose two of five bonus courses that best fit their line of business.