Certified eCommerce Operations Specialist

Professional Distinction

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Professionals certified as an eCommerce Operations Specialist are typically department heads, managers, directors or senior team members that are involved with operational processes for payment and risk management.

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They have demonstrated a high level of knowledge and understanding regarding payment processing, risk management and chargeback management for eCommerce. They are able to lead both manual review and chargeback or post-transaction management teams.

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eCommerce Operations Specialists are primarily represented by merchants with some Certification holders that represent acquirers and payment processors as well. These are generally leaders of in-house manual review staff and/or chargeback reconciliation and re-presentment teams. Operations Specialists often report directly to the Director of Risk Management and may lead teams of anywhere from 5 to 50 people.

eCommerce Operations Specialists Represent

Types of Organizations
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Career Roles
  • Risk Operations Manager

  • Manual Review Team Lead

  • Operational Manager

  • Manager, Chargeback Operations

  • Risk Review Manager

  • Loss Prevention Manager

  • Representment Manager

  • Sr. Risk Review Analyst

  • Fraud Prevention Specialist

  • Risk Analyst II

Merchant Verticals
  • Clothing / Apparel

  • Electronics

  • Health / Beauty Products

  • General Retail

  • Auction Sites & Marketplaces

  • Online Dating

  • Digital Goods

  • Gaming

  • Travel

  • Event Ticketing

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8 Included Courses at a Reduced Bundled Cost