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New Employee Training

Set a baseline and strong foundation of knowledge for those new to digital payments and risk. This training program provides foundational level knowledge with introductory courses around eCommerce payment processing, chargebacks and online fraud.

The training begins by establishing the basics of credit card processing for eCommerce to better understand the parties involved, the payment flow and the impact of chargebacks. Enrollees are also taught then tested on the basics of eCommerce fraud to ensure a foundation level understanding of online fraud tactics, methods and motivations. This baseline is provided with three foundational courses, then organizations or enrollees can choose two of five bonus courses that best fit their line career and operational area.

Computer Office Work

What's Included:

(Click on a thumbnail image to learn about each included or optional course.)

3 Core (Required) Courses
Select 2 of 5 Bonus Courses

Include your optional course selections at checkout, or if not specified a representative will contact you to confirm.

Enrolling multiple employees? You can either add multiple items to the checkout cart or give us a call and we can send an invoice.

Please call (941) 244-5361 to reach us, or use another Contact method.


The Fraud Practice’s online professional training and certification programs count towards continuing professional education requirements to maintain the eCommerce Fraud Professional Certificaiton as well as meet continuing professional education (CPE) requirements for the Association of Certified Fraud Examiners (ACFE) professional designation, Certified Fraud Examiner (CFE).

This training program provides 6 CPE credit hours.


D. England, Fraud Prevention & Payments Services Manager

The Introduction to e-Identity course was very beneficial for me. It did an excellent job defining and differentiating the concepts of authentication and verification.

E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

I have taken online courses in fraud before, but they weren’t this specific to CNP.

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